As a homeowner, you rely on your heating and cooling system to maintain comfortable temperatures and healthy indoor air quality throughout the year.
However, regular inspections of your equipment by a skilled heating and cooling service technician are vital to ensure your system operates at peak performance and to prevent unexpected breakdowns.
To help you find the best company to maintain your equipment, we’ve outlined three qualities to look for when hiring a heating and cooling technician, so you can have peace of mind that the person handling your equipment is the right fit.
Industry Knowledge and Experience
When searching for a heating and cooling technician, the top quality you should look for is industry knowledge and experience. Do they know their way around boilers and furnaces? Central cooling systems and mini splits? How about indoor air quality products like air purifiers, humidifiers, or dehumidifiers?
No matter what type of equipment is in your home, a professional heating and cooling technician will have the proper skillset, tools, certifications, and experience to maintain your system and answer any questions you may have.
Good Reputation
A little research can go a long way when browsing for a heating and cooling company to maintain your system. Before scheduling an appointment with a particular business, read reviews on its Facebook and Google pages to gain insight into past customer experiences. A rating of at least four stars on these platforms is a positive indicator that the company provides quality heating, cooling, and ventilation services.
After looking at reviews, check out the heating and cooling company’s website to learn how it presents itself online and tells its story, including how long it’s been in business. If a company has been around for many years, this is a good sign that it has built long-term trust and fostered a good reputation within the communities it serves.
Quality Customer Service
Because heating and cooling technicians provide a service to you, good customer service skills are another quality to look for when hiring a professional to maintain your system. From the initial phone call to the post-inspection survey, your experience with the service tech should make you feel good about your decision and increase your desire to work with them again in the future.
Ideal customer service skills in a heating and cooling technician include:
- Punctuality – The technician arrives on time and uses their time efficiently during the appointment.
- Dependability – If you experience an unexpected breakdown of your equipment, the heating and cooling technician works for a company that offers 24/7 emergency services to get your system back up and running as soon as possible.
- Cleanliness – No matter how dirty the job may be, the technician is mindful of keeping the area tidy, respecting your home, and cleaning up after the job is complete.
- Transparency – The technician gives you the price in writing before installing or servicing your equipment, and provides information about financing options so you know the cost without any surprises.
- Satisfaction Guarantee – When the technician leaves, they give you a satisfaction audit to ensure the job was completed according to all of your expectations.
At Bears Home Solutions, we believe each of our heating and cooling service technicians embodies these qualities and more. We’d greatly enjoy the opportunity to show you all that we have to offer. Contact us today to learn more about our company or to schedule a maintenance appointment!
